1Overview#
For junk removal, clearance and hauling businesses. Customers say what needs to go, roughly how much, where it is and how many stairs, then add photos. You reply with a price for the load.
Junk removal: item types, load size, access and photos.
2What your customers are asked#
The form has 2 steps plus photos, then sending. Everything below can be renamed, hidden or made optional in Settings → Form fields.
What Needs to Go?
| Question | Type | Options & notes |
|---|---|---|
| What type of items?Required | Pick several | FurnitureAppliancesGarden wasteConstruction debrisMixed household junk Hint shown: "Pick all that apply." |
| Any of these items?Optional | Pick several | MattressesTyresPaint / chemicalsElectronics / e-waste Hint shown: "Optional: some items need special disposal, so telling us keeps the price right." |
| Roughly how much?Required | Pick one | Single itemQuarter truckHalf truckFull truck Hint shown: "A full truck is about a small garage or a 1-bedroom flat's worth." |
| Where are the items?Required | Pick one | Curbside / outsideInside the houseGarageGarden / yardBasement / loft |
| Stairs to carry down?Optional | Pick one | None1 floor2 floors3+ floorsLift available |
Photos of the Items
Photo tiles: The whole pile, Large items close up, Access / way out, plus extra photos. Tip shown to customers: Tip: step back so the whole pile fits in one photo, then add close-ups of large or heavy items.
Your Contact Information
| Question | Type | Options & notes |
|---|---|---|
| Full NameRequired | Short answer | |
| WhatsApp / PhoneRequired | Phone | Local numbers are turned into international format automatically |
| Email AddressOptional | ||
| Collection AddressRequired | Address + map | |
| Preferred Collection DateOptional | Date picker | |
| Preferred TimeOptional | Pick one | Morning (9–12)Afternoon (12–4)Evening (4–8)Any time |
| Anything else we should know?Optional | Long answer |
Why these questions
- Roughly how much? (single item to full truck) is the main driver of your price.
- Where are the items? and stairs tell you how long the job takes and how many people you need.
- Special items (mattresses, tyres, paint, electronics) often have extra disposal fees.
- Photos of the pile and the access route let you check the load size.
3Set it up#
- Choose Junk Removal in the setup wizard. Already using another niche? Your niche → Change niche, then confirm by typing Junk Removal, with "Load this niche's starter texts" ticked.
- Settings → Region & photos: keep Minimum photos at 1. A photo of the pile is the best way to check the load.
- Settings → Form fields: rename the load sizes if you price by cubic yards or by your own truck sizes.
- Settings → Page texts: in Why choose us, mention recycling or donating only if you really do it.
Recommended theme: Classic
Junk removal is quick and practical. Classic's colourful tiles with icons make choosing items and load size fast on a phone.
4Page texts#
These starter texts are loaded with the niche. Make them yours in Settings → Page texts.
| Text | Starter wording |
|---|---|
| Banner title | Get a Free Quote for Junk Removal |
| Banner text | Tell us what needs to go and we'll send you a price. No obligation. |
| Tagline | Furniture · Appliances · Garden · Building Waste |
| Header badges | Free Quote | No obligation We Do the Lifting | From any room or floor Flexible Dates | You choose when |
| Why choose us | We carry items out from any room or floor Furniture, appliances, garden and building waste Collection on a date that suits you Price agreed before we start |
Make them yours
- Add your service area to the banner text, for example "Same-week junk removal in Austin and nearby".
- Use the header badges for what customers care about most: price before you lift, sweep-up after, and how soon you can come.
5Reading a request#
Each request opens with a quick assessment: coloured flags for what matters most in this trade.
- Load: Full truck is flagged as a bigger or more valuable job.
- Items: Construction debris is flagged as needing attention (cost, access or risk).
- Access: Basement / loft is flagged as needing attention (cost, access or risk).
- Stairs: 2 floors, 3+ floors is flagged as needing attention (cost, access or risk).
- Special items: Paint / chemicals is flagged as needing attention (cost, access or risk).
- Photos: green when every photo tile is filled, amber when only some are.
- Collection: highlighted when it is today or tomorrow, so you can plan quickly.
- Location: shows whether the customer set an exact map pin, which makes directions easy.
What to look at first
- Load size decides the price band; check it against the photos.
- Stairs with 3+ floors and no lift, or items inside the home, need more people and time.
- Special items may need separate disposal; price them separately.
- Preferred date today or tomorrow is flagged: these customers usually book the first company that answers.
Statuses for this niche
New · Contacted · Quote sent · Collection booked · Completed · Lost / declined
6Pricing your quote#
Most junk removal is priced by how much of your truck the load fills, plus extras for heavy, difficult or special items.
- Set a price for each load size (single item, quarter, half, full truck) that covers disposal fees, fuel and labour.
- Add for stairs without a lift, long carries and items inside the home.
- Add each special item's disposal fee (mattresses, tyres, paint, electronics).
- Say the price is for the amount in the photos, and that it's confirmed when you arrive.
These are ways to think about price, not market prices. Use your own costs and local rates.
7Messages to customers#
Your quote message is filled in automatically when you send a quote on WhatsApp. This is the starter template (Settings → Page texts):
Quote with conditions
Follow-up
8Get more requests#
- Share the link in local community groups when people post about moving or clearing out.
- Leave your form link with estate agents and property managers for end-of-tenancy clear-outs.
- Ask happy customers for a Google review, with your form link in your profile.
9Launch checklist#
- Load sizes match how you price.
- Special item fees decided.
- Banner text mentions your area.
- WhatsApp number added.
- Send one test request from your phone and check it arrives by WhatsApp and email.
Need the general setup steps? See the main user guide.