1Overview#
For furniture delivery and man-and-van businesses. Customers choose the items, how many, the largest item, where it's coming from and extras, then both addresses with floor and lift. The distance is worked out automatically.
Furniture and appliance delivery: items, how many, largest item, where it's from, assembly and extras, collection and delivery with floors and lifts.
2What your customers are asked#
The form has 3 steps, then sending. Everything below can be renamed, hidden or made optional in Settings → Form fields.
What Are We Delivering?
| Question | Type | Options & notes |
|---|---|---|
| Which items?Required | Pick several | Sofa / armchairBed / mattressWardrobe / cabinetTable & chairsApplianceBoxesOther items Hint shown: "Pick all that apply." |
| How many items?Required | Dropdown | 1 item2 items3 items4 to 5 items6 to 10 itemsMore than 10 items Customers can also type an exact number; hint shown: "Know the exact number? Type it." |
| Largest itemRequired | Dropdown | One person can carry itNeeds 2 peopleVery large or heavy |
| Where is it coming from?Required | Pick one | A shop / storePrivate seller / marketplaceAnother homeStorage unit |
| Anything else?Optional | Pick several | AssemblyTake apart before movingPlace in the roomWrapping / protectionTake away old furniture Hint shown: "Pick all that apply." |
Collection & Delivery
| Question | Type | Options & notes |
|---|---|---|
| Collection addressRequired | Address + map | |
| Floor (collection)Required | Pick one | Ground floor / house1st floor2nd floor3rd floor4th floor or higher |
| Lift?Optional | Pick one | Lift availableNo lift |
| Delivery addressRequired | Address + map | |
| Floor (delivery)Required | Pick one | Ground floor / house1st floor2nd floor3rd floor4th floor or higher |
| Lift?Optional | Pick one | Lift availableNo lift |
| DistanceAutomatic | Worked out automatically | |
| Delivery dateOptional | Date picker | |
| Preferred TimeOptional | Pick one | Morning (9–12)Afternoon (12–4)Evening (4–8)Any time |
Your Contact Information
| Question | Type | Options & notes |
|---|---|---|
| Full NameRequired | Short answer | |
| WhatsApp / PhoneRequired | Phone | Local numbers are turned into international format automatically |
| Email AddressOptional | ||
| Anything else we should know?Optional | Long answer |
Why these questions
- Largest item decides one or two people.
- Floors and lifts at both ends decide the time.
- Private seller collections need the item paid for and ready.
- Assembly and taking away old furniture are extras.
3Set it up#
- Choose Furniture Delivery in the setup wizard. Already using another niche? Your niche → Change niche, then confirm by typing Furniture Delivery, with "Load this niche's starter texts" ticked.
- Settings → Region & photos: km or miles, and Quick date buttons for the next week.
- Settings → Form fields: remove extras you don't offer.
Recommended theme: Classic
A friendly everyday service: Classic's icons make choosing items quick.
4Page texts#
These starter texts are loaded with the niche. Make them yours in Settings → Page texts.
| Text | Starter wording |
|---|---|
| Banner title | Get a Free Furniture Delivery Quote |
| Banner text | Tell us what needs moving and where, and we'll send you a price. No obligation. |
| Tagline | Collect · Deliver · Assemble |
| Header badges | Free Quote | No obligation Two-Person Teams | For large items Assembly | On request |
| Why choose us | Shop and marketplace collections Sofas, beds, wardrobes and appliances Assembly and placement on request Old furniture taken away |
Make them yours
- Mention two-person teams and assembly if you offer them.
- Name your area in the banner.
5Reading a request#
Each request opens with a quick assessment: coloured flags for what matters most in this trade.
- Items: flagged by size (anything above 3 items stands out).
- Largest item: Very large or heavy is flagged as needing attention (cost, access or risk).
- Access (from): 2nd floor, 3rd floor, 4th floor or higher is flagged as needing attention (cost, access or risk).
- Access (to): 2nd floor, 3rd floor, 4th floor or higher is flagged as needing attention (cost, access or risk).
- Extras: shown for quick reading.
- Distance: worked out by road between the two addresses; highlighted from 150 km as a long trip.
- Delivery: highlighted when it is today or tomorrow, so you can plan quickly.
What to look at first
- Very large or heavy is flagged: two people.
- Upper floors without a lift are flagged.
- More than 3 items is a bigger job.
Statuses for this niche
New · Contacted · Quote sent · Delivery booked · Completed · Lost / declined
6Pricing your quote#
Price by distance, items and access.
- A base price plus a price per km/mile.
- Add a second person for large items.
- Add for stairs without a lift at either end.
- Add assembly and disposal.
These are ways to think about price, not market prices. Use your own costs and local rates.
7Messages to customers#
Your quote message is filled in automatically when you send a quote on WhatsApp. This is the starter template (Settings → Page texts):
Quote
8Get more requests#
- Partner with furniture shops that don't deliver.
- Post in marketplace groups: "bought furniture online? We'll collect it".
9Launch checklist#
- Distance unit set.
- Extras you don't offer removed.
- Send one test request from your phone and check it arrives by WhatsApp and email.
Need the general setup steps? See the main user guide.